Just as factory automation revolutionized manufacturing in the 20th Century, business process management (BPM) is poised to dramatically change the way 21st Century organizations conduct business and serve their customers. Although much has been written about the benefits of BPM, this is the first truly practical book that goes beyond the theory to provide an in-depth understanding of BPM and the way it changes the way organizations work. Unique to this book, readers who want to bring the concepts to life can request complimentary business process modeling and optimization software and examples for a hands-on BPM experience.
 

• CEOs, EVPs, Directors and the senior executive management of companies interested in improving business processes in their enterprise, and considering investing in BPM, workflow automation, EAI or related collaborative technologies.

• Line-of-business managers concerned with improving efficiencies through business process automation.

• CIOs, application software managers and network managers of companies seeking better, faster and easier ways to respond to needs of their internal and external customers.

• CTOs of business software and e-commerce companies interested in incorporating BPM and process automation to differentiate their products and services and increasing the value proposition to their customers

• Business process and Six Sigma practitioners and consultants interested in new solutions and technologies to improve the productivity of their corporate clients.

• Members of the investment community interested in understanding the dynamics of the burgeoning BPM market.

• MIS and IT educators interested in imparting knowledge about an emerging software category, and their students.