'Business Process Management: A Practical Guide' is an easy read for business leaders interested in understanding ways to improve business operations to gain competitive advantage in the fast-paced marketplace that is being fueled by technology and the Internet. Just as factory automation revolutionized the manufacture of hard goods in the 20th century, Business Process Management (BPM) is poised to dramatically change the way 21st century organizations collect, review, analyze and distribute information for the purposes of efficiently serving their customers.