“Business Process Management: A Practical Guide” is for everyone interested in an in-depth understanding of a new way of running a business in the Internet Age. Just as factory automation revolutionized the manufacture of hard goods on the 20th Century, Business Process Management (BPM) is poised to dramatically change the way 21st Century organizations collect, review, analyze and distribute information for the purpose of efficiently serving their customers. BPM enables an organization to create automated “production lines” for processing information by leveraging modern software technology, the power and ubiquity of the Internet. Automated business processes enable the modern organization to reduce the time and cost for delivering information, goods and services to customers, while at the same time increasing accountability and metrics-driven performance improvements. Like a production line that effectively integrates workers and machines, BPM binds workers and line-of-business applications in a process that moves work at the speed of the modern network. It is essential for creating an agile organization capable of real-time response to business need.
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